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Tibacare

Accessibility

Access means being able to use the service.

Tibacare uses WCAG 2.2 Level AA as its minimum digital accessibility standard. We consider accessibility in the design, development, and operation of our digital services because access to healthcare information and services should not depend unnecessarily on how someone interacts with technology.

Our standard

WCAG 2.2 Level AA is Tibacare's minimum digital accessibility standard.

This standard guides how we think about visual access, keyboard and motor access, screen-reader compatibility, understandable content, responsive reflow, motion, forms, interactions, and complete digital-service journeys.

A person's disability, device, language, or method of interaction should not unnecessarily determine whether they can access Tibacare. Accessibility considerations should also remain part of the experience as Tibacare supports additional languages.

The standard sets the direction and release expectation. Public claims remain limited to the website and journeys for which there is supporting evidence.

What accessibility means

Four practical principles guide the work.

Perceivable

Information should be available in forms people can perceive.

We consider readable contrast, meaningful structure, adaptable content, and alternatives where information would otherwise depend on one sense alone.

Operable

People should be able to navigate in different ways.

Controls and journeys should work with a keyboard and other input methods, with visible focus and without unnecessary time or motion barriers.

Understandable

Content and interactions should be clear and predictable.

We use plain language, meaningful headings and links, consistent navigation, and clear feedback so people can understand what is happening.

Robust

Services should work with modern assistive technology.

We favour semantic web standards and resilient interaction patterns that browsers, devices, and assistive technologies can interpret reliably.

Across the journey

An accessible page is not enough if someone cannot complete the task they came to do.

We consider how separate steps work together, from understanding a service to reaching the right destination. That includes transitions between this public website and the secure Tibacare application.

  1. Understanding available services
  2. Navigating public information
  3. Reviewing pricing and access
  4. Raising complaints or feedback
  5. Entering a digital healthcare journey

Practical access

Accessible also means practical.

People may use Tibacare on different devices and smaller screens, with assistive technologies, slower connections, or different interaction methods.

We therefore aim for responsive pages, restrained JavaScript, optimised media, resilient interaction, and clear content. We do not assume that one device, connection, or method of use represents everyone.

How we build and assess

Accessibility is tested, not assumed.

Accessibility requirements are part of Tibacare's design and engineering standards. We use automated accessibility checks during development and require manual and assistive-technology review for appropriate critical journeys.

  • Semantic HTML and meaningful landmarks
  • Keyboard operation and visible focus
  • Readable contrast and non-colour cues
  • Responsive reflow and text resizing
  • Reduced-motion preferences
  • Clear headings, labels, and links
  • Accessible patterns where forms exist
  • Automated and journey-level testing

More than one kind of test

Automated tests can identify many structural and contrast problems, but they cannot determine whether every experience is understandable or usable. Keyboard, reflow, high-contrast, reduced-motion, and journey-level checks add essential evidence.

Disabled-user and assistive-technology testing forms part of our accessibility testing standard where appropriate, especially for critical journeys. We do not describe testing as completed unless it has been recorded.

Some journeys may depend on technology provided by other organisations. Critical third-party technology should be considered as part of the whole journey, rather than treated as outside the user's experience.

Report a barrier

Tell us if something isn't working for you.

If you experience an accessibility barrier on the Tibacare public website, we want to know. Public-site accessibility reporting uses the central organisational contact channel and does not depend on the clinical application.

Do not include medical records, passwords or unnecessary health information in an initial accessibility message.

Email support@tibacare.com

About this statement

Clear scope. Ongoing assessment.

This statement covers the Tibacare public marketing website. The separate Tibacare application and organisation-specific clinical systems are not included in this website statement.

WCAG 2.2 Level AA is Tibacare's minimum accessibility standard. The public website is designed and assessed against that standard, with ongoing testing and improvement.

The latest website review included automated browser checks and available manual checks for keyboard use, responsive reflow, text spacing, forced-colours, and reduced motion. A completed physical assistive-technology test matrix is not recorded for this website, so we do not make a formal full-conformance claim.

We continue to assess the website and encourage people to report barriers we may not have identified. Our support contact can receive an initial accessibility report so the problem can be understood and an appropriate alternative considered where one is available.

Scope
Public marketing website
Standard
WCAG 2.2 Level AA
Last reviewed
11 August 2026

Related trust information

More about responsible access to Tibacare.

Data Protection & Privacy

A dedicated public policy route is in development; current data boundaries are available under Security and data guidance.

In development