Privacy Policy

This policy covers the Tibacare website, including its Health & Insights articles, and the emails you send to the addresses on our Contact page.

It does not cover the separate Tibacare application, which is not available through this website.

It also does not cover other websites we link to, such as the sources cited in our articles or the manufacturers' websites mentioned in them. Those websites have their own privacy policies.

When your browser asks for a page, our hosting provider, Microsoft, receives the technical information it needs to send the page to you and to keep the website secure. This includes:

When you use the search box in Health & Insights, the words you type are added to the web address and sent to our hosting provider so that it can show you matching articles. You do not need to give your name or any health details to search.

We do not keep a separate record of searches or link them to you. Search words can appear in the hosting provider's technical records described above, so please avoid typing personal details such as names or information about your own health.

If you write to one of the addresses on our Contact page, we receive your email address, your name if you include it, and anything you write or attach. We use this only to read and reply to your message and to deal with your enquiry.

Please do not send medical records, detailed health information, passwords or payment details by email. If you do include health information, we will use it only to respond to you.

Emails sent to our tibacare.com addresses are received by IONOS, our email provider.

This website does not set cookies of its own. Microsoft, our hosting provider, sets two session cookies, ARRAffinity and ARRAffinitySameSite, which send your requests to the same server while you browse. They are not used for analytics, advertising or tracking, and browsers normally delete them when you close the browser.

Because these cookies are strictly necessary to provide the website you asked for, we do not ask for your consent to them. Our Cookie Policy explains them in more detail.

We use personal information only for the purposes described in this policy. Our legal basis is our legitimate interests in:

We share personal information only with:

This website's hosting is set up in Microsoft's West Europe region, in the European Economic Area.

If personal information is transferred outside the UK, we make sure it is protected in the way UK data-protection law requires. For example, the UK recognises countries in the European Economic Area as providing adequate protection.

You have rights over your personal information. Some apply only in certain situations. You can ask us to:

Email us at legal@tibacare.com. Please tell us what you would like us to do. We may ask for information to confirm your identity before we act on your request.

We will reply within one month. If your request is complex, the law allows us more time; if we need it, we will tell you within that first month.

If you are unhappy with how we have used your personal information, please email us at legal@tibacare.com with "Privacy complaint" in the subject line. We will acknowledge your complaint within 30 days, look into it and tell you the outcome.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator, at ico.org.uk.

We will update this policy if the website changes, for example if we add a feature that collects information. When we change it, we will update the date shown on this page.