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Tibacare

Trust & safety

Trust starts with clarity.

It helps to know who provides clinical advice, what Tibacare does and what you can expect. This page explains each, in plain language.

Clinician checks

How clinicians are checked.

Clinicians providing approved services through Tibacare have their professional identity and relevant credentials reviewed. The clinician considered for a service should also have a professional background relevant to that work.

  1. Identity

    First, we establish who the clinician is.

  2. Professional registration

    Registration is checked with the relevant professional authority.

  3. Qualifications & expertise

    Claims of expertise require a professional basis.

  4. Standing & experience

    Verification goes beyond a certificate.

  5. Service & scope suitability

    Professional evidence is considered against defined work.

  6. Location & jurisdiction

    Registration in one country does not create authority everywhere.

  7. Approval & ongoing review

    Participation follows review for an approved pathway.

Professional verification does not mean:

  • A guaranteed clinical outcome
  • Suitability for every medical problem
  • Authority to practise everywhere
  • Approval for every Tibacare service
  • A replacement for professional judgement
  • A replacement for local or physical care where it is required
How clinicians are verified Clinical network standards 

Clear responsibilities

Clear about who does what.

Tibacare

Tibacare provides technology, coordination, governance, and operational infrastructure.

  • Preserve professional independence
  • Operate responsible access and governance processes
  • Protect information through controls appropriate to the service
  • Respond appropriately to serious concerns
  • Represent clinicians, relationships, and services accurately

Independent clinicians

Where clinical services are offered through Tibacare, they are provided by independently practising healthcare professionals, who remain responsible for their own assessments, advice, decisions, documentation, and professional practice.

  • Clinical opinions remain the independent professional judgement of the clinician providing them.
  • Clinicians are expected to work within their competence, appropriate scope, and the limitations of the service being provided.

Privacy and information

Your information and your choices.

  • Information is shared with the patient’s permission.
  • Adult patients control their own medical information.
  • Clinical information, professional records, and digital systems should be used only for appropriate authorised purposes.
  • Access follows responsibility. Being part of the network is not permission to access every record in the network.

Share medical records or identity documents only through the secure workflow approved for the relevant service. Do not send sensitive information through a general public channel.

How Tibacare uses personal information on this website, and how to make a privacy request or complaint.

Read the Privacy Policy 

Safety and limits

What remote care cannot do.

Remote consultation is not appropriate for every medical situation. Physical assessment, investigations, treatment, and continuing hands-on care remain with appropriate local healthcare services.

Clinician, service, and market availability depends on specialty, location, professional registration, jurisdiction, pathway readiness, and clinical suitability.

Questions and concerns

Questions, concerns and complaints.

Raising a concern in good faith should not disadvantage you or reduce the professional standard of service, clinical consideration, or treatment you receive.

General enquiries
General enquiries only. This route cannot give medical advice or help with urgent care. Please do not send medical records.
Contact Tibacare 
A concern about a service
How Tibacare listens, reviews concerns fairly, responds, and learns.
Complaints & Feedback 
A formal complaint
Tibacare welcomes feedback and takes complaints seriously. The Complaints & Feedback page explains how to raise a concern about this website or about how we use personal information, and the complaints model Tibacare intends to use when clinical services open. The public website does not currently collect complaint details or clinical records.
How complaints are handled 
Urgent medical needs
Tibacare is not an emergency medical service. Urgent or emergency needs should be taken to appropriate local emergency services or healthcare facilities without delay.